Last Updated: March 22, 2024
Thank you for shopping at Aroma Relief Roller! We strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help.
1. Returns Process:
- You may return your purchase within 30 days of receiving it for a full refund or exchange, subject to the conditions outlined below.
- To initiate a return, please contact our customer support team at hello@aromareliefroller.com. Please include your order number and the reason for your return in your email.
- Once your return request is approved, we will provide you with further instructions on how to return the item(s) to us.
2. Conditions for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- We cannot accept returns of items that have been opened, used, damaged, or altered in any way, unless the item is defective or damaged upon receipt.
3. Refunds:
- Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
- If your return is approved, we will process a refund to your original method of payment within 7 business days.
- Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping fees unless the return is due to our error or a defective product.
4. Exchanges:
- If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to availability.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately with photos of the damaged item(s). We will arrange for a replacement or refund as soon as possible at no additional cost to you.
6. Contact Information:
- If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at hello@aromareliefroller.com or by mail at: Aroma Relief Roller 21 Yishun Close, Symphony Suites Singapore 768014
7. Fair Usage:
- We reserve the right to refuse returns or refunds if we determine that they are excessive or abusive, or if they violate the terms of this policy.
8. Changes to This Policy:
- We may update or modify this refunds and returns policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
By shopping with us, you agree to abide by the terms and conditions of this refunds and returns policy. Thank you for choosing Aroma Relief Roller!